Human Performance for the Energy Sector has been developed as a collaborative effort by
the Chartered Institute of Ergonomics & Human Factors, the Energy
Institute and I-CAB.
From a free one hour eLearn to a fully-supported Learning Pathway to increase competence and capability, we have options to suit your role and your professional development needs.
What is human performance?
Human performance is about what people do as part of a system to help
manage risk and keep us safe, it’s about understanding the human
factors involved with how people interact with plant, equipment,
processes and each other. All major hazard industries rely on high
levels of human performance to improve safety and reliability.
In high hazard industries like the energy sector, good human performance makes the difference between success and failure, an incident-free day and disaster – and even life and death. Everyone has a role to play in managing human performance – and the good news is you don't have to be an expert to make a difference. Being able to recognise situations that will lead to poor human performance, and then being able to do something about it, is in everyone’s power.
What is human factors?
Human factors is a scientific discipline that puts people at the
centre of everything to ensure their capabilities and limitations are
taken into account when designing tasks, equipment, environments and the
systems that support it all. It includes physical workstation design, fatigue, procedures and error.
How does human factors improve human performance?
We use human factors to improve human performance by ensuring that
people are given jobs and tasks that are satisfying, challenging but
achievable. Applying human factors improves safety by ensuring that, as
far as reasonably practicable, the potential for error is designed out
and any residual risks are minimised. We apply knowledge and
principles of human factors so we can set people up for success so they
can work together effectively.
Free Human Performance eLearn
The Energy Institute, working with CIEHF and I-CAB, has released a new 1 to 2 hour e-learning course for everybody working in the energy sector, from front line operators to senior managers. It's called 'Human Performance for All' and it provides:
- Practical guidance on how to improve human performance.
- Simple video case studies that bring human performance to life.
- Simple-to-use tools to help you manage human performance.
You can go one step further by taking an optional quiz, and on successful completion, you'll get a certificate. Sign up now.
If you're keen to learn more, there are a number of options.
Levels 1 and 2
Moving on from the eLearn to Levels 1 and 2 gives you further awareness and competence in Human Performance by increasing your knowledge and understanding of the techniques and concepts human factors provides. You'll get a high-level overview at Level 1 and a more detailed look at specific topics at Level 2. Sign up now.
The Learning Pathway
This is a unique professional development learning pathway, the first
of its kind, developed specifically to address a business need for
human factors skills. It includes the eLearn, Level 1 and Level 2. In addition, you'll become more of a specialist in two areas by moving to Level 3, and you can boost your professional development with the help of a mentor.
Eight reasons why you should take this Pathway
- Human factors is a vital component of any business but people
knowledgeable and skilled in the discipline are in short supply. This
Pathway offers a route to attaining those competencies.
- The Pathway allows you to gradually build up a pragmatic,
flexible and transferable skill set in human factors so you’ll become a
confident and sought-after asset for your organisation.
- The Pathway signposts a comprehensive set of resources for
self-study in a variety of formats that includes written guides,
textbooks, standards and briefing notes, together with podcasts, videos
and webinars. The majority of these resources are freely available.
- Alongside these resources, the Pathway provides you with sets of
activities to carry out so you’ll be able to apply the methods, tools
and techniques you’re learning, building up your skills and confidence
as you go, so you should never feel out of your depth.
- Built into the Pathway are a number of support tools that allow
you to assess your knowledge and understanding at the start and
throughout the course of your study.
- A mentor, fully-qualified in human factors, will be on hand to
offer practical support and guidance so you’ve always got someone to
talk to if you’re unsure how to proceed or you want reassurance about
your progress. They will also help you to put together your application
for Technical Membership along the way, so you’ll be ready to submit it
as soon as you’ve completed the Pathway.
- A handbook is provided that will take you through the Pathway
step-by-step but you set the pace so you learn at a speed that works for
you and fits comfortably with your current commitments, ensuring you
have time to benefit fully from the knowledge you’re gaining.
- The Pathway leads to eligibility to apply for recognition as a
Technical Specialist of the Chartered Institute of Ergonomics &
What does the Pathway involve?
You'll start with a basic introduction to the concepts and principles
of human factors as they relate to human performance. Then you’ll move
on to more detailed learning on a number of key topics relevant to the
- Task Analysis
- Designing for people
- Incident investigation
- Safety critical communication
- Workload, stress and fatigue
- Human factors in projects
- Control room design and alarm management
- Leadership, supervision and safety culture
The Pathway unfolds over 3 levels, each one delving deeper into the
topics and giving you a more thorough understanding. After you’ve
completed each level, a set of multiple-choice questions will allow you
to consolidate your knowledge, so you’ll be confident that you
understand the information at each level before moving on to the next.
- Level 1 introduces the individual topics giving you a high-level
overview of each. For example, in the task analysis topic, you’ll learn
what a critical task is and how to identify where mistakes could be
made. Activities include walk-throughs, observations and discussions.
- Level 2 is where you start to specialise in five selected topics
relevant to the needs of the business and your role within it. For
example, in the Workload, Stress and Fatigue topic, you’ll learn about approaches
to managing stress and performance under pressure. You’ll carry out
reviews, participate in studies and apply methods and tools.
- Level 3 advances your understanding in your choice of two of
your five selected topics. For example, in the Procedures topic, you’ll
learn about a range of human factors tools and methods that enable you
to develop procedures. Activities at this level include writing reports,
carrying out investigations and coaching colleagues.
How long does the Pathway take to complete?
Whilst the Pathway is self-paced, it’s designed to be completed in
around two years but you should see three years as a maximum in order to
ensure learning is effectively embedded and skills don’t fade before
they’re put into practice.
Who is this Pathway aimed at?
Anyone who needs to apply human factors in their organisation. You
could be a Safety Engineer, a Process Safety Engineer, an engineer
working in project or you could be an operations specialist. Whatever
your job, you’re unlikely to have a role centred only on human factors
so the Pathway has been designed to be flexible enough to accommodate
your normal working duties and the time you have available.
The Pathway could be included in your plan of work with the
understanding that the practical activities set out in the Pathway are
likely to take place as part of your on-the-job professional
How will it benefit me?
On completion of the Pathway, you’ll be eligible to apply for
membership of the CIEHF as a Technical Specialist, ensuring that your
hard work and accomplishments are formally acknowledged. This means that
you’ll be recognised as having the competence and capability to coach
colleagues, to inform senior level discussions, and to apply, integrate
and deliver programmes of work in human factors using the tools and
techniques you’ll learn about on this Pathway.
How much does it cost?
The entire Pathway package can be purchased for a single fee of
£750+VAT. This includes access to the online learning resources, a
comprehensive handbook and certificates of completion along the way.
You’ll need to become an Associate Member of the CIEHF in order to
have access to the Pathway. In recognition of your commitment to the
work involved, we’ve put together a 3-year bundle with a 50% discount
off the normal price of membership and it also includes the application
fee for Technical Membership at the end of the Pathway. The full price
for this package is around £350 but you pay just £150.
Becoming an Associate Member means that you’ll also receive all the
benefits of membership which include news and information about:
- The profession - so you can see where your hard work could take you.
- Human factors applications - enhancing your knowledge in other sectors.
- Our events - where you’ll learn more about the discipline and meet others who may be able to help you.
- Our on-line communities - where you’ll be able to discuss topics
and find answers to questions from wherever you are in the world.
Where can I sign up?
You can sign up right here.