Toolbox Talks: A How to Guide (Why Human Factors)

Who should attend?

In short anyone who is looking to improve their TBTs, basic Communication and Situation Awareness. This training course is designed for everyone across all industries as the fundamentals can be applied to all.

Why should you attend?

You should attend this training course as it is often assumed that if someone is strong technically then they will automatically be good at TBTs or Communication, in general. This is not the case, they are two separate skills. This training course will provide you with the skills to increase your knowledge and  confidence during a TBT and other work related activities.

What will you learn?

• The importance of applying the six Non-Technical Skills (especially Communication, Situation Awareness and Stress Management) to the TBT.
• What the most Communication errors are during a TBT and how to resolve them and reduce errors.
• What is Situation Awareness and how to improve during the TBTB and the task.

Expected outcomes

• Understand the importance of the six Non-Technical Skills and how to apply them in the working environment.
• Understand how to ask the correct questions during a TBT to ensure the group/team have a better understanding of the task.
• Understand when to wait/listen to others and when to speak/ask question.
• How to use the correct terminology to ensure everyone has a full understanding of the task.
• Allow people to better knowledge of how we process information and the importance of this during the TBT.
• Increase knowledge and application of Situation Awareness.
• Identify the importance of discussing contingency plans.

Course content

• Introduction to Scott Moffat and Why Human Factors
• What Human Factors is and what it is not.
• An introduction into the six Non-Technical Skills.
• Communication
  • What is Communication?
  • Four main errors with Communication during the TBT and how to reduce these errors.
  • Communication must dos
• Situation Awareness
  • What is Situation Awareness?
  • How people process information
  • How to increase Situation Awareness during the TBT
  • Situation Awareness must dos
•  Overall reflection

Assessment

An assessment of 15 multiple choice questions is at the end of the training. 80% must be achieved to gain a certificate.

What’s included?

45mins e-learning training programme, an assessment and a certificate.

About Why Human Factors

We are a designated consultancy based in Aberdeen focused on the successful integration of Human Factors. Considering Human Factors at all levels will ensure safety is prioritised across the workforce. 

Human Factors have been identified as the most common cause of catastrophic accidents in the Energy sector. Consideration of these factors at both an individual and an organisational level can reduce the chance of errors and promote safety across the industry. Why Human Factors offer a range of services designed to support individuals at all levels with either job, organisational or personal factors which will have an impact on performance.