About us
Established: 2019
Chartered ergonomists: 1
Mark Harnett Consulting (MHC) helps organisations create and improve products, services, and systems that people want to use and help drive business growth.
Using a human-centred, evidence-based approach, MHC works closely with stakeholders and end users to understand their needs, behaviours, attitudes, and motivations. Through tailored research, co-creation, and evaluation methods, MHC helps clients make informed decisions, solve complex problems, and design solutions that work better for both users and/or organisations.
Services offered
- Research & Insight – the foundation to evidenced based problem solving
- Service Design – creating end-to-end experiences
- Expert appraisals - evaluating products / services based on best practice & deep expertise
- User trials and user testing - with end users - from small appliances to transport systems, websites to financial services
- Innovation - conducting rapid experimentation to de-risk decisions and investment
