Payment terms
We accept various methods of payment including debit/credit card and direct bank transfer.
- The invoice issued for your tickets must be paid within 30 calendar days of the booking.
- However, if you book within 30 days of the first day of the conference, payment must be made at the time of booking.
- If payment is not made within these terms, we have the right to cancel your ticket.
Cancellation by a delegate
If you book and pay but are unable to attend, you can choose to:
- Nominate an alternative person to attend the event up to 48 hours prior to the start of the event at no extra charge, or
- Receive a refund according to the ticket cancellation charges below.
All substitutions and cancellations must be received in writing via email to [email protected]
Cancellations in relation to illness or serious injury (which make delegate attendance impossible) will be handled on a case-by-case basis at CIEHF’s sole discretion.
Ticket cancellation charges
Cancellation charges apply as follows, prior to the start of the event as per your ticket purchase:
- 8 weeks or more prior: 10% of the booking fee
- 4 to 8 weeks prior: 50% of the booking fee
- Less than 4 weeks: 100% of the booking fee
Cancellation by CIEHF
If CIEHF is required to cancel this event or part of it for any reason, including due to government-issued restrictions, you will receive a full refund of the ticket price.
CIEHF will not reimburse travel or any other costs that may have been incurred.
Further contact
We will contact you by email after the event to let you know about the following year’s event.