Human Error?

How error can be reduced with a more human-centric approach to the design of systems.

About the event

In this webinar, hosted by CIEHF and presented by Ergo@Large and the Association of Canadian Ergonomists, we look at some examples of errors people make and discuss how they can be reduced with a more human-centric approach to the design of systems.

You’ll hear about:

  • The basics of human factors
  • Human error in transportation and technology
  • Principles for prevention of error

Who will this be of interest to?

This webinar will be of interest to OH&S practitioners, designers, engineers, regulators, incident investigators and anyone else who wants to understand and prevent error.

About the presenters

  • Jeanne Guérin, chair of the Ergo@Large working committee. Jeanne has worked in aerospace as a human factors working on cockpit and aircraft interiors and capsule design for astronauts. She’s a Certified Ergonomist (CCPE) in Canada with 10 years’ experience in occupational health and safety. With a Master’s degree in human factors for the context of microgravity in space and a Bachelor’s degree in industrial design, combined with industry expertise in Digital Human Modeling Ergonomics in a computer 3D environment and a pilot certificate with an IFR rating, Jeanne understands how the human element is engaged and reacts physically and mentally in a complex system.
  • Heather Kahle is a Human Factors Specialist with WorkSafeBC. During her career, she’s worked in a wide range of industries including pipelines, forestry and construction. She leads risk-based projects promoting systems theory and techniques. Prior to this, she advised on incident investigations for 10 years. Heather has a BSc from the University of Waterloo. In 2010 she completed the Lund MSc program in Human Factors and System Safety. She recently helped develop the CSA standard Human and Organizational Factors for the Optimal Performance of Pipelines.  Heather is part of the HFE team at WorkSafeBC delivering workshops including the ‘HF Approach to Safety and Investigations’. She’s published papers on performance variability and fatigue risk management and is completing a paper examining error involving tower crane use in the construction industry applying the AcciMap model. Heather is an active member of the BC/Yukon Chapter of ACE and is keenly interested in advancing road safety across Canada. 
  • Jane Sleeth is Founder and Senior Consultant at Optimal Performance Consultants Inc. Since 1991, Jane has applied her unique background as both a physiotherapist and human factors design specialist to enhance human performance in the workplace. She is author of the Canadian best-selling book Return to Work Compliance Toolkit published by Thompson Carswell as well as many others including Developing an Internal Ergonomic Program published by OPC in 2017.  Jane holds an Honours BSc in Kinesiology and Physiology from the University of Toronto, an Honours BSc in Physiotherapy from the University of Toronto and is completing postgraduate work in the area ofstrategic human factors design. Jane is a regular and sought-after speaker at North American conferences on the topical areas of ergonomics as a productivity tool, ergonomic/human factors design in the built environment and the business case for ergonomic/human factors design.
  • Danielle Lemay is a Canadian Certified Professional Ergonomist working as an Ergonomist at Suncor Energy in Calgary, AB. Currently, she’s leading the development and implementation of the corporate Ergonomics/Human Factors Management Program, while supporting work and ergonomics initiatives across Suncor’s many sites. Danielle has a BSc in Kinesiology, physical activity and wellness from the University of Sherbrooke, Qc, and an MSc in Kinanthropology, concentration in ergonomics at the University of Quebec in Montreal. Danielle spent over 10 years working in the aerospace industry at Pratt & Whitney when she held several different EH&S roles, supporting multiples sites around the world. As a main responsibility, she developed, led and implemented various ergonomics/human factors tools and processes, at both the local and corporate level. Danielle is also the ACE President for the Prairie and Northern Region chapter.