Shop Terms & Conditions is a site operated by the Chartered Institute of Ergonomics & Human Factors (“we”). We are registered in England (Company No 1923559) and our registered office is Elms Court, Elms Grove, Loughborough LE11 1RG. This is the trading address for our online shop and any queries or enquiries should be emailed to [email protected]. Our VAT number is 716 407 348.

These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions and you warrant that you are legally capable of entering into binding contracts.

Representation of products

We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. We reserve the right to withdraw any item from sale without notice.

Consumer Rights

If you are contracting as a consumer, you may, subject to the terms of our Returns Policy set out below, cancel a Contract at any time within 14 working days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.

To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.

This provision does not affect your statutory rights.

Sale and licensing of digital products

“Digital products” refers to videos, documents and other online content hosted on

When you purchase access to digital products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share our digital products or your access details with anyone else.

You may download a product if you purchase the right to do so. Please note, we do not guarantee the continued availability of our download products. It is your responsibility to look after your download product and you may want to back it up as it might not be available for subsequent download.

You may use (load into temporary memory or permanent storage) a single copy of the product on only one device at a time. If this device is linked to a network then the product may only be installed in a manner such that it is not accessible to other machines on the network. You may transfer the product from one device to another provided that you only use it on one device at a time.

You may not re-sell, distribute, forward, rent or lease the product or any part of it. You may not copy any part of the product, except where specifically indicated otherwise or for back-up purposes.

You may not reverse engineer, decompile or disassemble the product or convert it into any other format or medium. You may not make changes to the content of any product.

All content and software supplied to you by us is our property or that of our affiliates or of third parties who have granted us rights and is protected by United Kingdom and international copyright laws.

We provide no guarantee of availability of the web server or hosting of our digital products. We will make commercially reasonable efforts to provide availability. In the event of continued unavailability, we will make commercially reasonable efforts to make our digital products available to download locally.

If you require assistance or you experience any issues receiving or downloading our products, email [email protected].

Returns policy for physical products

You may, within 7 working days of receipt of your order, return any physical product you have purchased in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.

If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

The return package, including written details of the reason for return, must be sent to us at the following address: Elms Court, Elms Grove, Loughborough LE11 1RG.

Refund Policy

We do not issue refunds for digital products once the order is confirmed and the product is sent.

For physical products, if you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, including a refund of the original delivery charges charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Prices and Payment

Prices are valid at the time of order.

Full payment must be made prior to despatch of the products, via Paypal, using Paypal payment method a or credit or debit card. In the event of non-authorisation of payment by your card issuer you will receive an on screen notification and your order will not be processed.

All product prices are shown exclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.

The total cost of your order is the price of the products ordered plus any delivery charges.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


Delivery for physical products will be by post within 5 working days of the shipping confirmation (subject to any events that are beyond our reasonable control).

Deliveries can only be made to the UK. Delivery charges shown on the site are for addresses in mainland UK only. For deliveries to certain areas including, but not limited to, the Highlands of Scotland, Isle of Man and Northern Ireland an additional charge may be required – if this is the case we will contact you by telephone or email and the additional charge must be paid prior to the despatch of your order.

Delivery charges will be dependent on the weight of the products ordered.

We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with you that is caused by events outside our reasonable control. We will use our reasonable endeavours to notify you if such an event occurs.

Risk and title

The products will be at your risk from the time of delivery to you.

Intellectual property

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.

Governing Law

These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the following address:

CIEHF, Elms Court, Elms Grove, Loughborough LE11 1RG.

Alternatively, please email [email protected] or call 07736 893350

Limitation of liability

We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part unless:

(i) you have expressly made us aware in writing of the nature and extent of the loss or damage which you may suffer in such situation; and (ii) we have expressly confirmed in writing that we accept liability for such matters.

Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

Security Policy

We take your online security very seriously. When you place your order, you will be taken to the Paypal payment gateway where your financial transaction will take place. We do not accept or store any bank or credit/debit card details.

We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal contact information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.

Privacy Policy

Go to to read our privacy policy.


You agree fully to indemnify, defend and hold us, and our trustees, officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

Our rights

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.